Refund and Returns Policy
Refund Policy
At Data Menu, we are committed to providing high-quality, accurate data to support your business needs. Due to the nature of digital products, specifically data files, all purchases are considered final. Once a purchase is made, the data files are immediately accessible and, unlike physical products, cannot be returned or revoked after being downloaded.
No Refunds After 6 Hours
We understand that issues may occasionally arise, and we offer a limited 6-hour window during which refunds can be requested. Refunds will only be considered within this timeframe if there is a legitimate issue with the file, such as a corrupted file or missing information.
To process a refund request within this period, evidence of the issue must be provided, and our team will verify the claim. If the claim is valid, we will resolve the issue by either providing a replacement file or issuing a refund.
Once the 6-hour period has elapsed, no refunds will be granted. This policy is in place to protect the integrity of the product and to prevent misuse.
Mistake Purchases
It is essential to carefully review the product details before making your purchase. Mistake purchases, such as buying the wrong file or data set, are the responsibility of the customer. Due to the nature of digital goods, we cannot offer refunds for accidental or unintended purchases. Once the file has been accessed or downloaded, it is considered delivered, and refunds are not possible.
Please ensure you fully understand what you are purchasing before completing the transaction.
Why We Do Not Offer Refunds After 6 Hours
The main reason for our strict no-refund policy after 6 hours is that digital products, especially data, cannot be returned in the same way physical goods can. Once the data is downloaded, the customer has access to the full content and can use it in perpetuity. Offering refunds beyond this period would risk the integrity of our products and create the potential for misuse, where data could be copied or used and then refunded.
We also take great care to ensure that our files are accurate, complete, and accessible at the time of purchase. Therefore, refunds for issues beyond our control, such as accidental purchases or misunderstandings about the product, are not feasible.
Final Sale
After the 6-hour refund window has passed, all sales are final. This means we will not offer refunds under any circumstances once this period has expired. This policy ensures fairness for both our business and our customers, and it maintains the integrity of our data products.
If you have any concerns or questions about a product before purchasing, we encourage you to reach out to our customer support team, who will be happy to assist you and provide further clarification.
Thank you for your understanding and support of our refund policy.